Job Opening: Helpdesk Technician

Are you an experienced IT professional ready to take the next step in your career? A global industry leader in cutting-edge communications, aerospace, automotive, and technology solutions is looking for a Global Help Desk Technician to join our high-impact IT team.

This is more than just a support role — it’s an opportunity to lead technical initiatives, mentor junior staff, and work with global technologies across cloud, network, and server environments.

Responsibilities:

• Resolve advanced technical issues escalated from Level 1 & 2 support.

• Diagnose and troubleshoot complex hardware, software, and network problems.

• Configure, deploy, and maintain Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP).

• Administer routers, switches, firewalls, VLANs, and routing protocols.

• Implement cybersecurity best practices including firewalls, access controls, and intrusion detection.

• Automate processes using PowerShell, Bash, or Python.

• Maintain Active Directory, Group Policies, and system configurations.

• Lead incident response efforts and drive root cause analysis.

• Mentor and train junior technicians, providing leadership and technical guidance.

• Collaborate cross-functionally with global teams and vendors.

Location: West Hills

Pay: $40 can vary on experience

Hours: 8 am – 5pm